Shipping Policy
✨ Shipping Policy
Thank you for shopping with The Guilded Grimoire. Every order is packed with care and intention, and we truly appreciate your patience while your bookish treasures make their way to you.
📦 Order Processing
All orders are carefully packed by hand.
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Orders are typically processed within 1–3 business days
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Processing times exclude weekends and public holidays
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During busy periods, launches, or sales, processing times may be slightly longer
Once your order has been shipped, you’ll receive a confirmation email with tracking details (where available).
🚚 Shipping Times
Shipping times vary depending on your location and the shipping method selected at checkout.
Australia
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Standard shipping: estimated delivery times will be shown at checkout
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Express shipping (if available): faster delivery once dispatched
International Shipping
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International delivery times vary by country and customs processing
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Any applicable customs fees, duties, or taxes are the responsibility of the buyer
Please note that delivery timeframes are estimates only and may be affected by postal delays outside of our control.
🎁 Combined Orders
If you place multiple orders close together, we may combine them into one shipment where possible. If you require separate shipping, please let us know as soon as possible after placing your order.
📮 Incorrect Address Details
Please ensure your shipping address is entered correctly at checkout.
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We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses
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If an order is returned to us, reshipping costs will apply
If you notice an error in your address, contact us immediately and we’ll do our best to update it before dispatch.
📦 Lost or Delayed Parcels
Once your order has been handed over to the postal service, delivery is outside of our control. However, if your parcel appears delayed or lost, please contact us and we’ll happily assist where we can.
🕯️ Fragile & Curated Items
Some items—such as candles, jewellery, and curated gift boxes—are packaged with extra care. While we do our best to ensure safe delivery, please contact us within 48 hours of delivery if your order arrives damaged.
💌 Need Help?
If you have any questions about your order or shipping, please reach out via our Contact Us page or email us at:
We aim to respond within 1–2 business days.